Returns Refunds
At Zinkind, we strongly believe in the high quality of our products and want you to love our products as much as we do. While we have rave reviews for many of our natural products, we understand that skin care is a personal choice and no two individuals are the same.
We suggest customers purchase a smaller size product before committing to a full set or bundle. This will allow you to test the suitability of the products on your skin.
Zinkind is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test on the leg or arm, and not on the face. Discontinue use if a reaction occurs.
We handle returns and process refunds in accordance with the consumer guarantees under Australian Consumer Law. Unfortunately, we are unable to accept returned orders for change of mind, inclusive of purchases that have been made in error. However, we understand there are unfortunate circumstances where you may wish to apply for a refund. Please contact us at service@zinkind.com.au
Change of Mind
If you wish to cancel an order, please contact us as soon as possible. Once processed and dispatched, cancellations are not possible. Due to the nature of our products, Zinkind cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene, safety and stability reasons, personal care products that have left our warehouse cannot be resold or reused for another customer. We advise that customers buy an smaller size product for a start.
Broken or Damaged in Transit
We will gladly replace or refund products that arrive broken or damaged during shipment. Please contact us within 7 days of receiving the product and provide photographs of the damaged item/s and packaging. Refunds may be provided in the form of store credit should a product be faulty, broken or leaking.
Faulty Products
If you believe your product is faulty or defective, please contact us within 7 days of receiving the product. We may request photos or a description of the issue to assess the problem. In the event that Zinkind deems a product to be faulty (A faulty product is defined as one which has arrived to the customer damaged or defective), Zinkind will replace or refund the customer the value of the faulty product/s, including any postage costs.
Missing Products
In the rare event that we ship you an incorrect product, please contact us within 7 days of delivery, along with photographs of what you have received and a description of the issue so we can assess the problem. We will arrange for the correct product to be shipped to you at no additional cost or offer a refund if preferred.
Allergic Reactions
As all skin types are unique, there is no one size fits all when it comes to skincare. Enquiries are viewed on a case by case basis. In the unfortunate event that you experience an allergic reaction to a product or ingredient, please discontinue use immediately and send us a photo of the reaction within 7 days of receiving your order.
A refund request will be reviewed on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our warehouse address. Please note that the cost of return shipping is the responsibility of the purchaser.
If you return a product to us, please ensure that the returned products are used no more than 30% and the product is properly bubble-wrapped and protected. A broken product received can delay or omit your refund completely.
A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks.